Customer Service

International Orders

We do ship internationally normally using US Post.  Most wholesale orders can be shipped to Europe via US Mail for $50 or less. Most retail orders can be shipped for $25 or less.

Retail Policies

Returns, Repairs & Replacements:  If you are unsatisfied with your purchase, please contact us within 7 days of receipt for a full credit. Items must be returned in their original condition.  We will replace your item or refund your purchase price to the method of your payment. If a repair is required we will repair or replace your item in a timely manner.     We stand behind all of our items.  Please contact us before returning any item for repairs for special instructions.  Charges for repairs on merchandise will be assessed depending on possible mishandling.

Returns should be sent to:
    Joli, Inc.
   117 Sterling Place #15
   Brooklyn, NY 11217
Please contact us with all questions or inquiries at sales@jolijewelry.com

Retail Ordering

Please know that all items are handmade and that the nature of ordering "limited edition" pieces means that occassionally some component(s) may need to be replaced.  Our aim, however, is to keep a high quality, aesthetic design but we hope you can understand that things can not always be exact.  That is part of the fun and the nature of our type of jewelry.Measurements are approximate and ring sizes are also approximate due to the variations in our ring bases.   Retail orders will be filled as quickly as possible within two weeks or you will be notified if there is any problem.  Please let us know if there is any urgency or time requirements so we can notify you if there is any problem meeting your needs.  Please let us know if you prefer some special shipping type. We will do our best to satisfy you taking into consideration our small shop.  If you have ordered an item that is not available or that is delayed, you will be notified via e-mail.

Privacy & Security

All order information sent to Joli Jewelry is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL. 

Further Questions
If you have any questions regarding the above, please feel free to contact us at  sales@jolijewelry.com or during regular business hours you can call us at:  718-399-9150.